How Service Works

3DM Suspension services Öhlins dampers — Road & Track, Dedicated, TTX Pro, and Motorsport. Whether your dampers need a routine refresh, a revalve for a new spring package, or a full rebuild, every job runs through our in-house service workflow with measured data from our in-house dyno.

Jump to:

• What we service
• The process
• What to include with your request
• If a shop is doing the removal
• A note on pricing
• Why service takes the time it does
• Ready to send your dampers in?

What we service

• Full rebuild — seals, bushings, oil, gas. Mileage- or wear-driven.
• Revalve / custom tuning — change shim stacks to a new damping spec, including custom builds for a target curve.
• Oil & gas refresh — lighter service for dampers in good shape that just need fluid.
• Dyno verification — measure your existing damper and hand back the data.
• Spring change & setup — swap rates, locations, or full coilover-vs-divorced reconfigurations.

The process

1. Review pricing. Browse the Service Lab menu — each service has its own product page with reference pricing.
2. Reach out. Email us with the info from the checklist below — see our Contact page for the email address.
3. Your last name is your service order. There is no number to wait for or keep track of — we file your job under the vehicle owner's last name. Just make sure it is on the box.
4. Ship to us. We send packing instructions and our service address once we have confirmed what your dampers need.
5. We ship back in new packaging. Heads up — we don't return original boxes or shipping materials. Don't send anything you want back.

What to include with your request

• Vehicle make / model / chassis / year
• Damper or kit part numbers and quantity
• What you want changed, or what's not working
• Damper history if known — mileage, prior service, anything done previously
• The date you need them back

If a shop is doing the removal

Plenty of dampers reach us through a workshop rather than the owner, which is completely normal. The one thing worth sorting out before you start: talk to us about timing before the car goes up on the lift. A shop with a bay tied up waiting on parts is a different problem from an owner waiting at home, and it is much easier to plan around before the shocks come off than after.

Tell us the date you need the dampers back and we will tell you straight away whether we can hit it. Why service takes the time it does explains what drives the schedule, and our Shipping page covers packing.

A note on pricing

Service prices are listed individually under the Service Lab menu — each service has its own product page with reference pricing. Those numbers are starting points. Almost every service has add-ons (dust boots and damaged clicker knobs being the most common) that we discover once we open the damper. Rather than ask for multiple checkouts, we invoice once at the end, after the work is complete and we know the full scope.

If you see a price on a service product, don't check out — reach out instead. We'll send an itemized invoice once the job is done.

Why service takes the time it does

Öhlins dampers are not generic. A seal that fits one damper will not fit the next. Seal sizes, bushings and shim stock vary by damper model, by application, and often by the specific build — there is no universal rebuild kit that covers a shelf full of shocks. We carry as many permutations as we can and do our best to keep the common ones on hand. Even so, sometimes the part your damper needs is the one that has to be ordered.

When that happens, the part comes from Öhlins — the single source for seals, bushings and shim stock. We order it as soon as the damper is open and we know exactly what it needs.

So a damper sitting on the bench is usually not waiting its turn. It is already open and inspected, and it is waiting on a specific part. Most jobs run two or three stages — teardown, parts wait, reassembly, then dyno verification — and we work multiple jobs in parallel, so yours may sit between stages while we wait on parts or run dyno work for another customer. That is how we keep the quality up without rushing.

What this means for you:

• Your job is filed under your last name — mention it when you check in and we can tell you exactly where you are.
• You're welcome to check in any time — but no news is normal news. If something blocks your job, we'll tell you.
• We don't rush. You'll get the dampers back when they're done right.

Ready to send your dampers in?

Head to our Contact page with the info from the checklist above. We'll confirm what your dampers need and send the ship-to address within 1 business day.