How Service Works
3DM Suspension services Öhlins dampers — Road & Track, Dedicated, TTX Pro, and Motorsport. Whether your dampers need a routine refresh, a revalve for a new spring package, or a full rebuild, every job runs through our in-house service workflow with measured dyno data from our in-house dyno.
What we service
- Full rebuild — seals, bushings, oil, gas. Mileage- or wear-driven.
- Revalve / custom tuning — change shim stacks to a new damping spec, including custom builds for a target curve.
- Oil & gas refresh — lighter service for dampers in good shape that just need fluid.
- Dyno verification — measure your existing damper and hand back the data.
- Spring change & setup — swap rates, locations, or full coilover-vs-divorced reconfigurations.
The process
- Review pricing. Browse the Service Lab menu — each service has its own product page with reference pricing.
- Reach out. Email us with the info from the checklist below — see our Contact page for the email address.
- You'll receive a Service Order number. That's your tracking ID — we use it internally and on every communication.
- Ship to us. We send packing instructions and our service address along with your SO #.
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We ship back in new packaging. Heads up — we don't return original boxes or shipping materials. Don't send anything you want back.
What to include with your request
- Vehicle make / model / chassis / year
- Damper or Kit part numbers and quantity
- What you want changed, or what's not working
- Damper history if known — mileage, prior service, anything done previously
⚠ Please see our current R&T service parts issue — Öhlins R&T service parts are on global backorder. Read more →
A note on pricing
Service prices are listed individually under the Service Lab menu — each service has its own product page with reference pricing. Those numbers are starting points. Almost every service has add-ons (dust boots and damaged clicker knobs being the most common) that we discover once we open the damper. Rather than ask for multiple checkouts, we invoice once at the end, after the work is complete and we know the full scope.
If you see a price on a service product, don't check out — reach out instead. We'll send your Service Order # and an itemized invoice once the job is done.
Why service takes the time it does
Damper service isn't an oil change. Parts orders for specialized seals, bushings, and shim stocks come in over days, not hours. Most jobs go through 2–3 stages: teardown, parts wait, reassembly, then dyno verification. We work multiple jobs in parallel — your dampers may sit on the bench for a day or two between stages while we wait on parts or assemble and run dyno work for another customer. That's how we keep quality high without rushing.
What this means for you:
- Your Service Order # is your status. We update it as your job moves through the workflow.
- You're welcome to check in any time — but no news is normal news. If something blocks your job, we'll tell you.
- We don't rush. You'll get the dampers back when they're done right.
Ready to send your dampers in?
Head to our Contact page with the info from the checklist above. We'll send your Service Order number and ship-to address within 1 business day.
Current parts availability (R&T backorder)
Advisory — Öhlins R&T parts backorder. Global service-parts shortages are currently affecting Öhlins Road & Track service lead times (2–6 months for full rebuilds). While we wait on stock, we offer a Partial Seal Service at 30% off: we replace just the worn seal ring while reusing the seal head assembly and guide bushings. About 95% of damper failures we see are seal-ring wear, not bushing wear, so this gets your car back on the road quickly. Strut guide bushings remain unavailable, but dampers operate safely without replacement — some clunking is normal until stock returns.